Refund and Cancellation Policy

  • Refund and Cancellation Policy – Nexeraon Solutions Private limited At Nexeraon Solutions Private limited, we strive to ensure complete transparency and clarity in our services. This Refund and Cancellation Policy outlines the rules regarding purchases, cancellations, and eligibility for refunds. ✅ Subscription Plans & Payments Once a user subscribes to any paid plan or offer introduced by Nexeraon Solutions Private limited and completes the payment process, the transaction is considered final and non-refundable. All payments are non-refundable, and no cancellations will be accepted once the plan has been purchased, as per applicable legal standards. 🔍 KYC Verification Requirement Access to any purchased plan or service is strictly dependent on the successful KYC (Know Your Customer) verification of the user. In case of failed or incomplete KYC, the company will be unable to activate the services associated with that plan. No refunds will be provided in such cases, and any existing balance will be considered non-transferable and non-refundable. 🔁 Failed Transactions In the event that a transaction fails due to a technical issue or an error directly caused by Nexeraon Solutions Private limited, and we receive confirmation of such failure from the payment gateway, the transaction amount will be refunded within 3–15 working days (excluding payment gateway charges and applicable taxes). Users will receive a confirmation email on their registered email ID once the refund is initiated. 📩 Service Not Delivered After Payment If a user successfully completes payment but does not receive the service, they may raise a complaint by emailing our support team at the contact details provided on our website. After internal investigation, if a fault is found from our side, a partial or full refund (after deducting professional service charges, if applicable) may be issued as a one-time exception. ⚖️ Limitation of Liability Nexeraon Solutions Private limited's liability is limited solely to the amount received for a specific failed transaction. We are not responsible for any consequential losses or damages arising out of a failed or delayed service. 📌 Agreement This Refund and Cancellation Policy is subject to all terms and conditions accepted by the user during onboarding as a business associate, retailer, distributor, master distributor, or partner with Nexeraon Solutions Private limited.

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